30-day Satisfaction Guarantee. For the first 30 days after your purchase, if you are dissatisfied for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. The product must be in new condition and in the original packaging to receive a refund. Items returned to us for refund not in the original packaging will be charged a 15% restocking fee. Your credit will be issued in the same manner payment was made to www.northgatevacuum.com. PLEASE ALLOW 10 business days for credits to be issued. There are no questions asked. Customer is responsible for all return shipping charges.
Once an order is submitted, any cancellations are subject to a 15% restocking fee. This includes any refusal of the package from UPS or any returned package to Northgate Vacuum. A restocking fee of 15% and the return shipping fee will be deducted from the customers refund.